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[Submit
A Testimonial]
I've been hosting since 1997 and have seen a fair number of hosts and so far I am extremely impressed with Vortech.
Although I've only just joined, the initial setup was fast and smooth save for some complications that were my own fault and got sorted out speedily.
I spent quite a while trawling the forums and chatting with other customers. What I have discovered is the following:
- Real support people who are more than adequately skilled.
- Forums with a wealth of knowledge.
- Transparent. (they even have live MRTG graphs online)
- Flexible. They tend to move with the times and respond to unusual customer requests within reason
- Their competitive pricing does not deprive their support, network etc, as is OFTEN the case.
So far so good.. and I would highly recommend them if you needing a new host! - Anonymous
------------------------------------------------------------------------------------- i'd like to thank Brad, Craig, Mark and others at Matrix for the obviously mammoth effort they all put in over the new year in sorting out the problems.
I feel that (from experience) other companies would be inclined to finish their holidays first.
A belated Happy New Year guys, and thanks for all the help on other levels too.
- Anonymous
------------------------------------------------------------------------------------- I spent a lot of time & effort in researching hosting companies, and followed up on numerous recommendations before leaving my previous host of 5 years to Matrix. Like yourself, mine is a small company. Many hosting companies tend to pay attention mostly/only to the "big guys"; Matrix has shown themselves to support clients of all sizes.
Overall, the difference in other hosting companies and my experience with Matrix ix that they genuinely care about their customers, and go well above the call of duty in supporting their needs.
I highly recommend them. - Anonymous
------------------------------------------------------------------------------------- I was a little wary when signing up to Vortech Hosting as I was not a techy by any means. I signed up and did have problems, but the support which I received was second to none. Having had a friend who used a different company which thought that support was a before-sales option, I was pleasantly surprised and this friend is now going to sign up with Vortech. The control panel is easy to use and there are many tutorials to help you along the way. I would recommend Vortech Hosting to anybody who wishes to set up their own hosting service. - Anonymous
------------------------------------------------------------------------------------- Thanks again for all the staff members quick responses. It is good to have
a company that responds this well. - Dave Clark from Clarks Computer
------------------------------------------------------------------------------------- Cool packages and realiable data center - sales@pioneerserver.com from www.pioneerserver.com
------------------------------------------------------------------------------------- I've been Assimilated in the Matrix for just over one year and I too want to say......
WooHoo !! Matrix/Vortech rules the Racks.
Great job Hurricane Hunters, Keep it up! - Anonymous
------------------------------------------------------------------------------------- i cannot believe how well you have grown in the four years you have been in business. The service and support over the past six months has been outstanding. I truly enjoy speaking with each and every one of you on the phone and email tickets are typically answered in minutes.
Brad, your vision and dedication to keeping your facilities and equipment very current should be used as a model for business owners everywhere. I truly admire how you and your team have maintained a family atmosphere (true that a good percentage of the core team are related) and how that spills over to your customer relationships.
I know i have said this before, but Craig, i miss you buddy -- i need to figure out how to expand my business with matrix/vortech so i can talk to you more again
Server uptime and email have been great. I recommend your service to as many poeple as i can, and i am currently considering a side hosting business for myself now that the daily headaches have really disappeared.
I look forward to being with you guys for many, many years to come! Thanks again for all that you do.
Great work, great work, great work. - Anonymous
------------------------------------------------------------------------------------- He probado el Servicio de Hosting de Vortechhosting Inc y realmente he quedado asombrado por la forma en que funciona. Anteriormente probé con varios proveedores de hosting pero ninguno me ha funcionado.
Excelente soporte y plataforma. Hasta estoy planeando comprar más hosting con ellos. Felicidades! - Alex Gordon from Grupo Informático de Nicaragua S.A.
------------------------------------------------------------------------------------- Craig thanks for working so fast on this. I didn't mean to bother you at home and didn't realize that was your personal cell number you gave me. This kind of service is exactly why I got my second full cabinet from you guys. At ****** [*competitor] I was lucky if I spoke with someone twice in a week much less 5 or 6 times in a day and after hours so I really appreciate it. - Anonymous from Colocation Client
------------------------------------------------------------------------------------- You guys continue to impress. Every issue I've submitted for help (quite a few), I've gotten a prompt response and a promt solution/fix for with nothing but positive attitude. I just wanted to let you guys know how much you're appreciated for the nature in which you handle things.
- Anonymous
------------------------------------------------------------------------------------- If you're looking for an excellent shared environment at a really great price, this is it. - Anonymous
------------------------------------------------------------------------------------- no questions - this is the best place for any re-seller! - Amila Tennakoon from Enterprise Systems (Pvt) Ltd
------------------------------------------------------------------------------------- I have had nothing but a wonderful experience with Vortech hosting and have
no problem at all with you posting my compliments to you guys. I was very
impressed when, during hurricane Charlie, my support ticket was answered in
a matter of minutes. I thought for sure that a Hurricane would slow things
down, but you guys where there making it happen in the thick of the
storm.... Literally! Thank you. - Eric Blaser from Blaser Hosting
------------------------------------------------------------------------------------- ....finally in closing I would like to say that being a Floridian " Jacksonville based" and 90% of my clients are here as well I would like to congradulate the services to everyone at Vortech for your perfromance during the month of September. I was honestly expecting "server down" issues yet I had no-one call our support desk for down status issues either http or mail. You pro-active emails to the resellers kept me in touch with you all the way.
"KUDOS" to all at Vortech. I am so happy to part of an organization that keeps my webhosting part of my organization in the black-$$$.
All the best!
Rick Kane
- Rick Kane from OnSite Technology, Inc.
------------------------------------------------------------------------------------- This is a message of praise to Brad and to all of his team!
I'm a very busy person so I hope that you all appreciate this more and take this praise to heart.
I have been online since 1987.
I have been developing web sites since 1991.
I have hosted with no less than five different providers.
And... I have *never* even come close to being as impressed as I am with you all. You all *truly amaze me!* From the moment I initiated a chat session with Theresa in sales until this very moment, I have had only the very most positive experience. From the IM sessions with Stephen to the e-mail correspondence with Mike. From the immediate call to verify billing information on my account to the 30 second "customer" approval on this forum. From the fast servers to the guarantee that they will be there when you need them. Everything is a true class act and I appreciate it and you all very much.
For every praise like this you get, just know that there are many that don't cross your desk and screens. You are blessing the hearts of many with this wonderful, truly amazing service you provide.
I have to run for now because my phone is ringing off the hook... but I wanted you all to know that you are appreciated and I truly am sincerely looking forward to a long, prosperous business relationship with you!
Thank you all very much!!!
- Anonymous
------------------------------------------------------------------------------------- Hola a Todos, el servicio de hosting, de Vortech es excelente, aprovecho casi todas las caracteristicas que nos brindan, sinceramente estoy satisfecho con ellos, y por eso voy a realizar mi migracion otro plan más grande...
En el desempeño, es excelente, pues tengo dentro Moodle y otras aplicaciones y funciona todo bien...
Falta un departamento de soporte en español... yo casi entiendo todo su infraestructura... - Anatoly Alexei Pedemonte ku from RAGE SYSTEMS
------------------------------------------------------------------------------------- Not only has support "patiently" answered a number of my stupid questions, other resellers have been very helpful and a great resource!
- Anonymous
------------------------------------------------------------------------------------- Success! Wow! Just when I thought "there is no such thing as customer
service on the internet" you guys pleasantly prove me wrong! Apparently the
corrections you told me to make in your first response had worked because I
received everyone of the test messages sent after making those corrections
when you reset IIs! You guys are the best!
(my2cents)I've only had to call for support a couple of times since signing
up with your resellers service and I must say your support team has on all
occasions have responded with patience and courtesy and more importantly in
all cases helped me resolve my issues even when the fault was clearly on my
end. I'm not accustomed to getting this level of service from internet based
businesses but I sure do like it!
Again, Thank you very much and keep up the excellent work! - John Russ from Business Computer Resources
------------------------------------------------------------------------------------- Hola :
El servicio que brindan es EXCELENTE, tanto el soporte tecnico como el funcionamiento de los servidores. Hace años estaba buscando una empresa de Hosting asi ... por fin la encoentre MATRIX RESELLER.
- lsoler@cuyo.com
------------------------------------------------------------------------------------- Whether your new or an experienced reseller / host / designer or whatever... theres no better place to cut your teeth or get down to business than here.
Everyones friendly and supportive -> and best of all Vortech listens (they might not always agree but they certainly take on board 'our' views).
- Anonymous
------------------------------------------------------------------------------------- I submitted a trouble ticket today and got a very thorough reply along with a great diagonistics on how to get my issue resolved, response time: less than 15 minutes, WOWNESS...
I just wanted to thank you guys and say 'Keep up the great work'. - Anonymous
------------------------------------------------------------------------------------- I signed up Saturday and had wonderful support on the setup over the days since. I am new to reseller accounts, having previously hosted all of my clients sites on seperate accounts and paid individually for them.
I have ran across a few quirks but most were just learning how to use this or that and where to find things. The guys have all been great! I know I have probably drove Craig and Brad crazy today alone. Sorry...bear with me!
I just wanted to drop a quick note to thank them for taking the time to help me out today. If I sounded cranky ... I am... Insomnia will do that to a person but don't take it personally. You guys have been great! I'm extremely happy with the support you have delivered as well as everything else so far. - Anonymous
------------------------------------------------------------------------------------- I was amazed that even in the heat of a hurricane that lashed you guys with 110 mile an hour winds and blacked out 550,000 homes in the Orlando area you were able to keep our servers running and connected to the internet. My customers had no idea the hardships under which the city hosting our servers was under. no clue that a hurricane was battering the building hosting their service. amazing. Job well done. I hope your staff faired well with little or no damage to personal property.
Thank you. Job well done.
- Luis from StarPilot, LLC
------------------------------------------------------------------------------------- Prior to Vortech I hosted my reseller accounts with several other firms. Sites disappeared with no explanation, mysteriously were not on backup tapes - every imaginable mishap all without any shred of responsibility from their datacenters. I'm nearing two years with Vortech and could not be happier with the staff, their support, and uptime that matches what was promised. Vortech proactively manages everything and on the extremely rare instance where something goes wrong they fix it with honest and open communication. Support is superb with a great ticketing system and fast response. Thank you Vortech for simply being the best! - Mark from TxWorld
------------------------------------------------------------------------------------- Thanks for everything! You guys really are fantastic to work with. Your support is phenomenal!!! - Amy from Design Manifesto
------------------------------------------------------------------------------------- yeah vortech is my super provider since i have try host few company fast support quick respond . - peter from 855 Hosting Provider
------------------------------------------------------------------------------------- At first I was horrified, people have issues! But then I realized, it's all out here in the open for everyone to read. All of the issues get a response (responses seem to be better than any response I received from my previous hosting provider).
So now I'm thinking that these guys are pretty brave to "put it all out there - the good, the bad, the ugly". It says that this company really isn't hiding anything and are determined to fix the technical issues that will inevitably arise. Kudo's to you matrixresellers. - Anonymous
------------------------------------------------------------------------------------- I've been with Vortech since this time last year. Coming from a reseller host that caused more pain than gain, I found that each downtime reflected poorly on me; in the end, I was the one responsible in my customers' eyes. After a careful and slow transition of my various accounts, I can definitely say that VT was a great find. I am confident in bringing my clients sites here - support is great, and servers hardly ever go down. They truly are what have allowed my business to succeed as it has over this past year. - Anonymous
------------------------------------------------------------------------------------- I'd like to concur with everyone on the forums but also give Matrix a thumbs up on the ticket system and the support team response to odd hour requests. These folks are great! - Anonymous
------------------------------------------------------------------------------------- You guys are always so fast. That is so greatly appreciated. I am so happy
with my hosting company!
- Eric Blaser from Blaser Hosting
------------------------------------------------------------------------------------- Matrix is the best in the business... I highly recommended them! - Anonymous
------------------------------------------------------------------------------------- Their tx (ticket) support is the best in the business and one of the many reasons I use and highly recommend matrix/vortech! - Anonymous Reseller
------------------------------------------------------------------------------------- I found a web watcher program that tests the speed and uptime of a web server. And then I found the three other H-sphere-offering hosts that looked the most professional - and I set the program to watch each of their corporate sites.
Then I set out to find three sample sites from each host and added them to the test.
In one week, my results suprised me -
(drumroll please)
... Vortech in fact has on average the fastest response times, and least downtime than all the other hosts! - Anonymous
------------------------------------------------------------------------------------- If you're looking for a great plan with great tech support, look no further. From the moment I tried Vortech, I have been thoroughly impressed. I tried three services prior to Vortech and was continuously astonished by the slow and often unresponsive tech support team. This is simply not the case with Vortech, however. They respond quickly and efficiently. - Anonymous
------------------------------------------------------------------------------------- I am constantly amazed by the amount of helpful information and guides offered by vortechhosting to its customers. The more I get involved with Vortech products and services the more pleased I am with what is offered in after sales service. The company is tops in respect to providing cutting edge technologys, and the training to use them, to its customers. Keep it up guys I appreciate your efforts! - Anonymous
------------------------------------------------------------------------------------- I just wanted to write a letter of thanks.
Last week I called because my domain register (AITdomains which I
now have found out is very BAD at service, and I will change in future.)
had still not changed my ns2 and ns3 to correct IP addresses. Politely
your support staff answered the phone and I explained my problems with
my register. I believe it was Alex or someone told me that several other
customer had also had problems. Basically I was told they would hold off
a little bit on removing the old IP numbers. It has taken over 3 weeks
of constant effort but I have finally gotten all my name servers changed
to correct IP addresses.
What I'm writing about was your company's willingness to adjust
their schedule based on customer's issues. Most any other company I have
worked with in past would have just said too bad and gone ahead with
changes. Shutting off an unknown number of web sites. Although it was
the fault of each us resellers for not getting this done sooner, it was
still outstanding that you reacted in a such good way toward your
customer's problems.
Again this reinforces why I'm so HAPPY that I found your company to
do business with. It is also why I will be a loyal customer. Plus as my
business grows I will always be coming to use your services.
Keep up the outstanding work you do.
- Steven from http://www.westwebs.com
------------------------------------------------------------------------------------- I want to take a moment to let everyone at Matrix know that the exceptional customer service I've experienced over the past few days hasn't gone unnoticed or unappreciated.
last night and the night before I received requests from customers very late at night who needed assistance that had to come from Matrix because it wasn't anything that could be fixed via the Control Panel. Both times I submitted a ticket expecting to wait until the next morning because it was outside of Matrix's published support hours. Both times the tickets were answered and the customer need taken care of within an hour. Again, the prompt service from Matrix gave me the opportunity to keep my customers extremely satisfied, which benefits everyone. - Anonymous
------------------------------------------------------------------------------------- I like your services & prompt response. I am satisfied with your services. Thanks to Matrix Reseller - Mehmood from SaharTech
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